We, BOOKPD CARS SERVICE, are registered address at 864, MTHPARA. Unkura, PO: Birgaon, DIST. Raipur, Chhattisgarh - 493221, hereinafter referred to as Trippy.
Delivery Timeline
For self-drive car rentals, vehicle delivery is subject to the following timelines:
Standard Delivery: Vehicles booked in advance will be delivered to the specified location within 2 to 4 hours of booking confirmation, subject to availability.
Express Delivery: Available in select locations for an additional charge, ensuring delivery within 1 hour of booking confirmation.
Airport & Special Location Delivery: Vehicles booked for airport pickup or specific locations will be available at the scheduled pickup time provided during booking.
Delivery Process
Once your booking is confirmed, our team will reach out to verify the drop-off location and any required documents.
A rental agreement will be signed upon delivery, and a security deposit may be required.
The vehicle will be handed over only to the individual whose name matches the booking details and verified identification.
Delivery Restrictions
Deliveries are available within city limits and select locations.
Remote area deliveries may require additional time and charges.
Customers must be present at the delivery location with valid identification and a driver’s license.
For any questions regarding delivery timelines or special requests, please contact our support team.
Dispute Resolution:
In the event of any disputes, differences, controversies, and questions directly or indirectly arising at any time hereafter between a User and Trippy or their respective representatives or assigns under, out of, in connection with, or in relation to, these Terms (or the subject matter of these Terms) including, without limitation, all disputes, differences, controversies and questions relating to the validity, interpretation, construction, performance, and enforcement of any provision of these Terms, (hereinafter referred to as a “Dispute”), the same shall be referred to binding arbitration at the request of the User or Trippy, in writing, in accordance with the Arbitration and Conciliation Act, 1996 or any statutory modification or alteration thereof for the time being in force. The arbitral tribunal shall comprise a sole arbitrator to be appointed by Trippy whose decision in relation to any such Dispute shall be final and binding on the Parties hereto.
The arbitration proceedings shall be conducted in the English language. The seat of arbitration shall be in New Delhi.
The costs of arbitration shall be fixed by the arbitral tribunal and the tribunal in the final award shall specify
the party entitled to costs;
the party who shall pay the costs;
the number of such costs; and
the manner in which the costs shall be paid. For the purpose of this Clause, ‘costs of arbitration shall mean the fees and expenses of the arbitrator, legal fees and expenses, any administrative fees, and any other expense incurred in connection with the arbitral proceedings and the arbitral award.
No party or person involved in any way in the creation, coordination, or operation of the arbitration of any Dispute may disclose the existence, content, or results of the Dispute or any arbitration conducted under this Agreement in relation to that Dispute save as required in order to enforce this Clause and/or any arbitral award made pursuant to these Terms.
21. Roadside Assistance :
22. Limited liability
In the event of damages, Customer liability is limited to a maximum of Rs 1,00,000. Customers will need to pay a Damage Fee equivalent to the repair cost (as estimated given by a TRIPPY) and downtime losses, up to a maximum of Rs1,00,000. The decision of Trippy in terms of assessment of the damage and any incidental costs and taxes shall be binding on the Customer and the Customer agrees to pay the same without any dispute or delay.
Please note that the maximum liability policy is intended to benefit and protect the responsible user. In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the user could be liable for all damages irrespective of whether or not Trippy is able to claim insurance in such cases.
Examples of such situations include, but are not limited to:
When the User is not in compliance with the laws and/or with terms of the Trippy User Agreement
When the user is found to be under the influence of alcohol/narcotics while driving
When the User is over-speeding (i.e., above 110 Km/Hr)
When the user is in violation of traffic rules or of the Motor Vehicles Act (for example, if the user has not paid the inter-state tax while crossing a state border)
When the person driving the vehicle at the time of the incident is found to be different than the one who made the booking
When the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the User continues driving the vehicle even when it is performing abnormally
When the number of people in the car at the time of the incident exceeds the standard seating capacity of the car
When the incident happened in a state for which the user had failed to pay the inter-state tax while entering the state
When there is a misrepresentation of information in the driving license and ID proof details shared by the user
Where there is clear evidence of extremely rash and negligent driving on the user's part
In cases where the estimated damage charges exceed the security deposit, we will request the user to pay the same at the time of returning the car. In cases of non-payment, Trippy reserves the right of legal action, reporting to the credit bureau and reporting to other authorities or persons, irrespective of their direct relevance to the case.
In cases of accident, the fare for the unused hours will not be refunded.
Trippy typically avoids charging for very minor damages (e.g., minor scratches and dents) and covers the vast majority of damage incidents under the maximum liability policy.
In cases of collision or User failure, towing and impounding charges will be paid by the User. In cases of vehicle failure, towing and impounding charges will be paid by us.
23. Fuel reimbursement
There won't be any refund for the extra fuel nor there will be any adjustment in the bill.
24. TOLLS, PARKING, INTER-STATE TAXES: To be paid by you.
25. Our Pick & Drop Service is only up to 7Kms from the trippy Office & For Airport also.
26. PRE-HANDOVER INSPECTION: Please inspect the car (including the fuel gauge and odometer) thoroughly before approving the checklist.
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